In order to understand what can explain the non-publication of a product, we suggest you check the following points, taking a product as an example:
To check its presence, you need to log in to your Shoppingfeed account and go to the Catalog tab. You can search for the product by entering its ID in the dedicated box, and if it is not recognized, it indicates that your product is not in your source feed.
In this case, you should verify the presence of your product in the back office of your Ecommerce software and its activation. If the product is indeed present and active in your back office, please notify us, specifying the missing reference, and provide us with access to your back office so that we can conduct an analysis of the issue.
In your Shoppingfeed back office, if your product is not checked on the platform selection page, the product cannot be sent.
It is essential to ensure that your product is properly checked on the selection page. If your product has variations, remember to check the parent product and the variations to enable its export.
If the product is properly checked, you can see at the end of the line whether the product is in error or not sent. In that case, you need to proceed to the next verification.
For each platform, you can find the result of the publication of your feeds on the Error Investigator page.
There, you will find your products, and you can check whether they are in error or correctly sent.
By searching for your product ID in the search bar, you can identify:
- if the product is published
- if the product was rejected by the channel. In this case you can identify the error and the solution to correct the product information so that it can be published.
- if this product is not sent by Shoppingfeed (auto-removal, missing information)