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A buyer places an order for one or more of your items.
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An order is created on the marketplace:
a) The platform verifies that the payment has been accepted.
b) Some platforms make the order available immediately, and Centric Shoppingfeed retrieves the status, such as "Order Created" or "Pending Validation". -
Once the payment is accepted, the order moves to "Pending Acceptance":
a) Centric Shoppingfeed approves the order automatically if this option is enabled in the platform settings.
b) Otherwise, the order must be manually accepted on the marketplace. -
The order appears in Centric Shoppingfeed as "Pending Shipment" or updates its status from "Order Created" or "Pending Validation".
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This status allows the order to be imported into your CMS, provided there are no errors.
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Possible errors that may block the order import:
a) Product ID not recognized – This can happen if the product information has changed in your CMS, the product is deactivated, or it is not visible.
b) Missing required information – Certain details (e.g., phone number, address, country) must match your CMS configuration.
c) Stock unavailable – If you have set a rule to block orders for out-of-stock items, the order won't be imported.
d) Shipping restrictions – If the destination country is not in your active shipping zones, you need to activate it or reject the order. -
Once the order reaches your CMS, you can process it by adding the carrier details, tracking URL, and tracking number (if required).
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After this step, and only then, you can confirm the shipment of the order.
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Centric Shoppingfeed retrieves all tracking details and forwards them to the respective marketplace.
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The buyer can track the delivery of their order.
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The order status in Centric Shoppingfeed updates based on the information sent by each marketplace, including confirmation of shipment.