A user-friendly interpretation of those reports is available in the Error Investigator tab.
On this tab, you can find the lists of SKUs that have been sent successfully, rejected by a channel, or blocked by Shoppingfeed. A detailed description of error codes returned by the channel helps you understand why a specific product has been rejected and how to fix a particular issue so that a product is listed successfully.
|Successful||This section contains products that have been sent to a channel with no errors returned. You can access the list of SKUs by clicking on the number.|
|Rejected by the channel||This section contains products that have been rejected by a channel with a specific error code. You can see detailed information and suggestions on how to fix the issue by clicking on the error code.|
|Blocked by Shoppingfeed||This section contains products that have been excluded from the feed by Shoppingfeed.
We block products based on the data validation requirements for a specific channel.
The products blocked by Auto-Remove Rules will be also included in this section.
Note that the Rejected by the channel section is only available for the channels that have an API connection with Shoppingfeed.
For channels like Facebook Ads, Bing, Houzz, etc. - you would need to check the error report directly in your merchant account on a corresponding platform.
- You can look up a specific SKU by pasting it in the search bar.
- You can download an entire list of SKUs for both Rejected by the channel and Blocked by Shoppingfeed sections.
- By clicking on a particular SKU, you can see the product details imported to Shoppingfeed and sent to a given channel.
The black "info" icon next to a product attribute means that a value of this attribute has been affected by Shoppingfeed Rule(s). Click on the icon to see the sequence of changes and all the Rules involved.