💬 Centralize your messages with the Dialogue Hub application
The Dialogue Hub app allows you to consolidate all your customer messages (questions about orders, deliveries, invoices, etc.) in one place, making it easier to manage communications with your buyers, regardless of the marketplace.
By centralizing your channels and using an intuitive interface, you gain efficiency and responsiveness in handling your support requests.
1. Add new channels
To configure your communication channels:
Go to the Dialogue Hub app in the Apps tab of your Centric Shoppingfeed account Click on Setup (top right of the screen) Choose the platform you want to add
📌 Depending on the marketplace, you will be asked to:
either log into its back office or enter the support message redirection email address
The available platforms include all Mirakl marketplaces, as well as Amazon and the Octopia channels (including Cdiscount).
2. Dashboard
Once the platforms are configured, tickets will start appearing automatically after a few moments.
The dashboard provides a summary of your support activity (Number of tickets by platform, Open or recently closed tickets, Most active channels, etc.)
This view helps you better assess your workload and adjust your support priorities.
3. Manage your messages from the inbox
To view and process your tickets:
Click the Inbox button You will access your centralized messaging interface
You can then:
View ongoing tickets Apply labels (e.g.: “New”, “Closed”, or your own custom labels) Sort and filter messages as needed
This organization allows you to manage your customer support in a flexible and structured way.
4. Handle a ticket
To respond to a request:
Click on the relevant ticket View key information (message content, linked order, conversation history) Write your response and attach any necessary files
Depending on the marketplace, you may be able to choose the recipient of the message (buyer, platform, or both).
5. Access the demo version
All Centric Shoppingfeed accounts have access to a free demo version of the app.
Same features as the full version Limited to 100 conversations Ideal to test your message centralization
👉 To upgrade to the full version and remove the 100-ticket limit, contact your account manager. They will assist you in activating the option.
With Dialogue Hub, simplify your customer communication, improve response times, and offer a better experience across all your marketplaces! ✨